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How to Know if You Found a Good Bank

Banks with the Best Customer Service in Kansas City

Personal Banking / December 2, 2021

At Cornerstone Bank, we offer a wide range of products and services to meet the needs of our community. From personal checking and savings accounts, to business lines of credit, or even commercial loans, we strive to be one of the banks with the best customer service in Kansas City.

The advantage of working with a local bank, where you are more than an account number, is that you will have someone you can reach out to personally with any questions or concerns. When you start banking with Cornerstone, from day one you will have a personal banker who not only knows your name but will make sure you have their cell phone number, so anytime you need to reach them you can. Try to get that at a big bank. We know banking needs don’t just occur during business hours! This is just one of the ways that we at Cornerstone go above and beyond for our customers.

Whatever your banking needs, we have an account that will work for you

We know that there are a lot of banking options in the area. With a lot of big banks, they’d like you to think that a community bank can’t offer the same services, but this is simply not true. Some of the banks with the best customer service in Kansas City are, in fact, local banks. You lose the personal service that comes from a local bank when you bank with a big bank. They won’t know your name over the phone or recognize your face when you walk in their building.

If you’ve never worked with a bank that knows you personally, then you are truly missing out on a pleasant experience. No matter your banking needs, Cornerstone has solutions that will work for you, with a team that will get to know you and help to anticipate what the future holds. 

Personal account

No matter how complex a person’s banking situation may get, it all starts with a personal account. Whether you are the CEO of a large corporation or just got your first job, you will need to have personal accounts, at a minimum, checking, and hopefully a savings account too. 

At Cornerstone Bank, we know how important it is to work with a bank you can trust. Accuracy is crucial, but so is a bank that understands your needs. When it comes to personal banking, there are a wide range of products and services you will want or need at different phases of your life. 

No matter what stage of life you are in, we have the banking tools to suit your specific needs.

Children’s accounts

As we mentioned, checking and savings accounts are by far the most common needs of every individual. It goes farther than that, though. If you have children, you will likely want to teach them about money, savings, and banking in general. At Cornerstone Bank, we love being involved in this early learning and enjoy helping parents and children set up an account. The sooner you start teaching them, the sooner they’ll learn, so start good habits early!

Savings accounts

At Cornerstone Bank, we offer yield bearing accounts that have competitive rates to help your money grow over time. We offer both checking and savings accounts that provide interest accrual simply for saving money.


Most of us at one point or another will need or want to borrow money for large purchases. You may be looking to buy your first home, or your third! Maybe you need working capital for your competitive business.

Cornerstone Bank offers a variety of loans to help you achieve your dream. Our loans have attractive rates, so no matter what kind of purchase you are considering, let your Cornerstone banker help you with the financial tools you’ll need for success.


For those looking to get even more out of their money, we have a few different appealing options. Two great options are money markets and CD’s (certificates of deposit). These types of accounts can earn even higher interest rates for providing liquidity for short-term lending. The main difference between money markets and CD’s is the terms of how accessible your money is. CD’s are generally for a fixed term with a higher interest rate, and money markets tend to be more liquid and easier to withdraw from while still providing a return.


Something we all hope to accomplish is reaching retirement. You don’t want to just reach it, though. You want to be financially equipped to not only retire but also to be able to live well, enjoying your twilight years. As a neighborhood bank, we enjoy getting to assist people in reaching their long term financial goals.

We take the time to get to know you and understand your goals at Cornerstone Bank. Visit with your financial advisor and we’ll be happy to assist you with the plan you create.

Personal banking, as it should be.

From a child’s first savings account all the way to money markets and retirement, Cornerstone Bank wants to help guide our customers to financial independence.

We’ve been working in the metro area for over two decades. We love seeing our neighbors achieve their goals. Words can’t express how much we’ve enjoyed watching many of our customers grow up. From opening an account with their parents to heading off to college and starting a family of their own, we are honored to be a part of the family.

Being a full-service bank, we go much further than just personal banking. Our community  has businesses large and small that we take pride in assisting too!

Business banking

When it comes to being a local business in Kansas City, no one understands the needs of a small or medium size business better than those of us at Cornerstone Bank. We’ve been a part of the community for over 20 years and know the struggles that come with running a business. Because we understand this, it makes sense that we would continually strive to help our neighbors succeed. Your success is our success, and the greater community’s as a whole. We are stronger together and this fuels our passion for local business.

Our insight over the years have led us to have a keen eye for custom tailoring banking services that best fit our community. We know at times businesses need extra funding to meet long term goals for growth and expansion. We offer a variety of business loans and lines of credit to help with operational needs that may arise unexpectedly. Our rates are always competitive. 

Commercial banking

We’ve talked about all the ways Cornerstone Bank is equipped to handle personal and small/medium size businesses, but we don’t stop there. Just because we handle these accounts with a personal touch does not mean we aren’t equipped to take on the needs of large businesses, often referred to as commercial accounts. 

We offer the same financial services as big banks do, but because of how we conduct ourselves, we are often more readily available and eager to go the extra mile for our commercial clients. A lot of people in and outside of a commercial company depend on smooth operations and we take pride in being a resource for these companies.

Large companies appreciate what we do for the same reasons our neighbors trust us with their personal accounts. We know large businesses have a lot of moving parts and need someone they can trust and depend on when handling their finances. If there is ever an issue or concern,your company needs to have a banker they can reach 24 hours a day, 7 days a week to keep their commercial business moving forward. 

From investment vehicles to commercial loans, there is no better partner for commercial business than one that shares the same community. A local bank is going to have a better understanding of the Kansas City area and its needs. We have a much greater vested interest in local success because we truly care about our community.

Customer Experience

It should be clear by this point just how paramount our community and customers are to us at Cornerstone Bank. Our customers are our top priority. It’s this belief that drives us to go above and beyond the basics. We strive for excellence through convenience, personal service, and the tools for every banking need, large or small.

As technology advances and time presses forward, every industry continues to develop. This is true for the banking world as well. You need a bank that is going to continue to provide you with the most advanced options possible to suit your banking needs in the Kansas City metro area. That’s why we offer great tools for mobile banking. Everything from setting up an account, to making a deposit, or checking your account balances, you can do it all electronically from your phone or computer.

We also offer convenient ATM locations in the metro area to make getting to your money that much easier when you need it. We also provide our customers with up to $15 a statement cycle for ATM fees charged by other banks.

Know your banker

Our top priority at Cornerstone Bank is to give you the one-on-one banking experience you deserve, regardless of whether you just have a simple checking account or complex commercial loans and accounts. 

We want you to know your banker personally, and we strive to deliver concierge banking service to each and every person or business we interact with. If you need help with a loan or wondering when a check will clear, you’ll be on a first-name basis with your personal banker at Cornerstone Bank.

Ready for a banking experience that meets your needs and knows your name? Choose Cornerstone Bank. 

At Cornerstone Bank, we are eager to help you with all of your banking needs. Since 2001, we have been serving the Kansas City metro and the country as a whole.

We don’t believe in simple banking; instead, we go above and beyond to help our customers get the most out of their banking experience, that’s just what banks with the best customer service in Kansas City do.

We offer online tools to help you determine the accounts and loans that would best suit your needs. Or if you prefer, visit our Overland Park office, give us a call at 913-239-8100, or send us a message to let us know how we can help.

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